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What is the one risk that could make good code, slick project management and a tight budget completely useless and/ or impossible? Your relationship with your customer, of course. The customer experience that you create will make or break a web development project, and indeed your business.

In this video we hear from some of illumo digital’s customer-facing staff about the most important aspects of customer experience. They touch on defining communication styles, roles and responsibilities and how to set up a healthy partnership from the outset.

This is a lot about values and your own willingness to have integrity and honesty at the centre of your customer communication. With ten years of complex software projects behind them, the lessons learnt and shared by the team here apply to small and large software and web development projects alike.